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Warranty Policy and Disclaimer:

HyperData disclaim all warranties either express or implied, including any implied warranty of merchantability or of fitness for a particular purpose. HyperData is not responsible for system downtime, lost data, software compatibility, Y2K incompatibility and the other such related issues.

HyperData offers one year manufacturer warranty from the date of purchase. Parts that do not have limited warranty will be serviced or replaced at no cost to the customer. The warranty of special order items, repaired parts and services are 30 days only. The warranty will not cover merchandise or service installed with non-sellers components, and parts with broken warranty seals or assembly trace.

The warranty does not cover merchandise that have been subjected to improper freight handling / shipping, abuse, loss, misuse, improper installation procedure, hazardous environment, misapplication, accident, neglect, or unauthorized repair or installation.

RMA/DOA POLICY

GENERAL RETURN POLICY
All return(DOA/RMA) products MUST request RMA number from American Sunrex/Hyperdata first.
No return for opened software.
RMA number only valid for 10 days(calendar day ) from issued day.
American Sunrex / Hyperdata has the right to reject invalid RMA number package or no RMA number packages.
Customers has to send back RMA/DOA products at her/his cost.
DOA(dead on arrival) is 14 days from invoice day. After 14 days( from invoice day), RMA only.
American Sunrex/Hyperdata will ship back DOA products by UPS 2 days/FEDEX 2 days within 2 business days/working days after we receive customers DOA products.
American Sunrex/Hyperdata pay one way shipping(UPS ground) sends back customers RMA products and only cover the continental United States of America(not include Alaska nor Hawaii). American Sunrex/Hyperdata do not responsible for any delays caused by delivery (UPS/FEDEX) services. American Sunrex/Hyperdata DO NOT cover overseas shipping nor overseas custom fee.
Only the 2nd time DOA will issue "CALL TAG" from American Sunrex/Hyperdata to pick up DOA product from customer site.
Only special case American Sunrex Corp will "cross ship" DOA products(authorized credit card first).No software "cross ship".

SERVICE POLICY
Before any return, back up any data on hard drive before you return the product. American Sunrex/Hyperdata will not responsible for any loss of data on the hard drive.
Any return products must have your freight prepaid and insured. American Sunrex/Hyperdata will not responsible for any shipping damage.
If the returned product failure was not results from the defect in parts nor in workmanship, or no problem found, American Sunrex/Hyperdata reserve the right to charge $75 for labor fee. American Sunrex/Hyperdata advise customers prior to these charges.

OUT OF WARRANTY SERVICE POLICY
Initial $75 estimate fee will be charged for all the out of warranty products. American Sunrex/ Hyperdata will advise you the repair cost prior to perform service.
Customers will be responsible for the freight prepaid and insured in both way when send in American Sunrex/Hyperdata and return the product to customers.

Returned Merchandise Authorization (RMA) Number:

The Customer Service Department is open Monday through Friday from 8:00 am to 6:00 pm (PST) and the phone number is (909)-594-6336.

To obtain a "Return Merchandise Authorization" (RMA) Number, the customer must call HyperData Customer Service and provide an invoice number, system or part serial number and explain the problem. An RMA number is valid 10 days of issuance. To ensure prompt service, please reference the following steps:

• Mark the RMA number on the outside package includes a copy of the invoice, an inventory list of return items, and a written explanation of the problem.
• Pay the inbound freight, freight insurance (insurance value is the total sum shown on the invoice) and properly secure the package.

No advance replacement is available. Replacement and / or repairs will be made once HyperData receives the merchandise. HyperData will pay UPS Ground Delivery for outbound freight shipped within the United States only. HyperData is not responsible for International incoming and outgoing shipping expense.

The customer shall pay the outbound freight expense on merchandise not sold by HyperData. The customer is also responsible to pay the difference on expedited shipments. In addition, the customer will pay a diagnostic fee for merchandise not found to be defective and pay other assessed fees such as labor, components and outbound shipping for out-of-warranty merchandise.

Technical Support Policy:

For technical assistance, please contact the Help Desk at (909)-594-6336. A technician will provide over-the phone technical support. If all the inquiries have not been addressed, then the technician will proceed communication by fax or e-mail. Please use the following steps for prompt assistance:

• Read the 'User's Guide' manual and the 'Technical support FAQ' on our web site:www.hyperdatadirect.com/support.htm before initiating contact.
• Provide the system model number and serial number.
• Please visit www.hyperdatadirect.com/support.htm for software driver download and detail specification of HyperData products.
• Technical Assistance covers the following areas:
  1) Product hardware information
  2) Basic setup and configuration for CD-ROM, Video, Audio, PCMCIA, Internal modem and Ethernet card on Microsoft windows 95 / 98 / ME / NT / 2000 / XP. (the software operating system has to be purchased from HyperData).
  3) Assist customer with laptop accessories setup.
  4) Answer general questions concerning warranty and service.
• An RMA number will be issued when a technician can not resolve the problem during over-the phone, fax or e-mail technical support.
• Upgrade Service are available; however, HyperData does not accept computer and component trade-in. The following are some computer component examples that can be upgraded: Hard Drive, CPU, LCD, Memory, Floppy disk, Battery, CD-ROM, Modem, Ethernet Card.
• Software and Hardware Products not sold by HyperData are not given technical support. HyperData does offer technical support or service repairs but at an assessed fee.
• For UNIX, Linux and Netware, we only provide the necessary hardware information to help customer to setup his system. HyperData  is not liable to guide the customer through the setup procedure.
• Internet Service and other application software setup and usage are not given technical support.

Terms and Conditions of Product Sale (click and read)